Guidelines on Quality Management in Climate Services

Chapter 1 provides a description of the process approach within the ISO 9000 family of QMS standards. Chapter 2 describes the implementation of the process approach in climate services. Chapters 3–6 provide some essential aspects, examples and best practices to be considered when implementing the process approach in climate services processes: climate data, climate monitoring, climate prediction and service delivery. Chapter 7 mentions briefly some steps in obtaining certification.